Who we are
Missed Call Machine is operated by Jonathan Guy, a sole proprietor. Contact: jon@missedcallmachine.com.
What we collect
We collect only what the service needs to run:
- Account information you give us: name, work email, business name, business address, and business details you enter during setup.
- Phone numbers: the business number we provision for your shop, and the caller numbers of people who call your shop, so we can text them back.
- Call and message records: timestamps, call outcomes, and the content of text conversations, so your dashboard can show every call, text thread, and booking.
- Calendar data: only if you connect Google Calendar — we read availability and create bookings. You can disconnect at any time.
- Payment information: processed by Stripe. We never see or store your card number.
- Basic site analytics: pages visited and approximate location, used only to keep the site working.
How we use it
To provide the service — texting missed callers back, qualifying their needs, booking jobs to your calendar, and showing you what happened. To support you when something breaks. To process your subscription. Nothing else.
Text messaging data
Mobile numbers and message content are used only to deliver the text conversations the service exists for. We do not sell your personal information. We do not share mobile numbers or text-message content with third parties for their marketing or advertising. The only parties that handle message data are the providers required to send the messages (Twilio) and you, the business owner, in your own dashboard.
Who we share data with
- Twilio — sends the text messages and handles the phone calls. Bound by their own privacy obligations.
- Stripe — processes subscription payments.
- Google — only if you connect Google Calendar, and only for scheduling.
- Legal compliance — if required by law, court order, or to protect against fraud or abuse.
We do not sell, rent, or trade your personal information to anyone.
Cookies
Our marketing site uses minimal cookies for basic functionality. We don't run third-party ad trackers.
Data retention
Call and message records are kept while your account is active so your history stays intact. If you cancel, you can ask us to delete your data by emailing jon@missedcallmachine.com, and we will.
Security
We use industry-standard measures — encrypted connections (HTTPS), access controls, and reputable infrastructure providers — to protect your data. No system is perfect, but we take this seriously.
Children
Our service is for businesses, not children. We do not knowingly collect information from anyone under 13.
Changes to this policy
If we change this policy in a way that matters, we'll update the date below and, for active customers, note it in the product. Continued use of the service after changes means you accept the updated policy.
Contact
Questions about your data: jon@missedcallmachine.com.
Last updated: September 12, 2026.